For Current & Incoming Managed Residents
“Be it ever so humble, there is no place like home!”
– John Howard Payne ~ 1823
Making Rent Payments:
Rent is due on the first of every month and late at 5pm on the 5th of the month. All on-time rent discounts do not qualify if any portion of the rent is not received by 5pm on the 5th. No exceptions.
Unless otherwise instructed, rent must be MAILED into the office and made payable to either “Sandeep Kancherla” or “Garden State Apartments“.
We encourage all residents to maintain their on-time rent payment discount by setting up their rent payment via the Capstone Elite Resident Portal or Automatic Bill Pay through your bank with the Account Number being your Property Address. This provides most residents with piece of mind and simplifies rent payment for everyone.
If you need assistance entering your bank account information, you can watch this brief tutorial for assitance on paying rent through your bank.
If you are paying rent by cash, you MUST make an appointment 48 hours in advance with someone from our staff. If you miss your appointment, your rent will be considered not on-time.
NJ Renter’s Insurance:
Not sure if you need it? You do!! Your lease agreement requires you to have NJ Renter’s Insurance in order to protect your personal property. You will need to contact your insurance broker to secure this insurance policy or you can receive discounted rates and free online quotes for NJ Renter’s insurance here.
Discounts for Moving In / Moving Out:
Yes, you have discounts available to you!! If you are in the process of moving in or moving out, the office will provide you with detailed information to help make the transition easy. To make moving easier, most residents choose to have their moving supplies (boxes, tape, bubble wrap, blankets, etc.) shipped directly to their house. Management has made arrangements to get wholesale pricing for moving supplies its incoming and outgoing residents.
If you have not received your move-in or move-out letter, please contact the management office via email. For any additional questions, please refer t your lease before contacting the office.
Are mailed back to you so update your address with the Management Office. As noted in the lease paperwork, security deposits can never be used as rent. The unit must be returned in the condition in which it was received including professional carpet cleaning if applicable.
Residents in roommate situations are responsible for their room and all common areas. If one roommate is moving out but another is staying, you should walk through the house with your roommate(s) to document anything that may be in question about responsibility for damages. This information should then be submitted to the Management Office prior to moving out. with roommates copied on the email.
Security deposits are held in an escrow account and then mailed to the resident’s forwarding address or last known address by check approximately 30 days after the end of the lease. All other details regarding your security deposit can be found within the lease.
Television & Internet:
How do I set this up? The only approved cable and television provider for this area is Cablevision who can be reached at 973-622-6150. Satellite television is NOT permitted and if installed may cause serious structural damages that the residents will be responsible for.
Hangtags for deeded parking spots may be obtained by contacting the Management Office. Parking spots are a privelege and not guaranteed. Parking spots granted to residents may be revoked at any time for lease violations. Parking may be re-instated through an appeals process and curing of lease violations.
For Residents who live on streets with Permit Parking, you may contact the City of Newark at (973) 733-4311 to receive parking permit information.
For Society Hill Residents, additional parking is available near the Club House at 1 Cornerstone Lane on a limited basis and for a nominal monthly fee. You may inquire about availability and pricing by contacting the Society Hill Association at (973) 622-0256.
I want to hang things up on the wall but don’t want to put my securty deposit at risk. You are not alone. Your lease prohibits the use of large nails, difficult to remove adhesives, and other fasteners that will leave damages to the wall. If you are planning to hang pictures or other decorations without causing damage to the walls, you can order approved 3M Command Picture Hanging Strips & Hooks here.
How do I get better performance from my heating / cooling system? If utilities are not included in your monthly rent, it is up to the residents to change the air filter located during the year. Changing your furnace’s air filter regularly can improve your indoor air quality and help reduce your monthly costs for utilities. There are many different manufacturers of air filters, with some better than others. When you order your air filter, be sure to make sure it is the CORRECT size and installed propertly. A PSE&G representative can tell you the correct size air filter if you are unsure and tell you how to install it. If you would like to order high quality air filters and have them delivered to your door, you can order these air filters here.
Trash Collection & Bulk Trash
Where do I put my trash and when should I put it out? The city has VERY specific rules as to when you can put out trash and what type of trash can go out on what days of the week. Failure to comply may result in city imposed fines being levied against your unit. These fines can be very high and include the cost of management having to represent you in court. So, if you are unsure about your residence’s trash or bulk (large items) collection schedule, always visit City of Newark Sanitation Website or call (973) 733-3814 to ensure you are in compliance before putting out trash / bulk.
Collection will be provided only on the days listed. Residents who place garbage, recyclables, or bulk items at the curb on the wrong days may be fined a minimum of $100 for each day the garbage is left out.
If you are not living in a complex, place trash at your curb by 6:00 a.m. on your collection day. If you put your trash and recyclables out the night before collection, Please note the following: From November 1st until April 30th, trash and recyclables should be placed out for collection after 6:00 p.m.on the night before scheduled collection. From May 1st to October 31st, trash and recyclables should be placed out for collection after 8:00 p.m. on the night before scheduled collection.
Work Orders & Repair:
Something is broken or needs repair. What should I do?
Any work orders or requests must be submitted directly to the Management Office as a Work Order Ticket via the Resident Portal so that each one is documented, investigated, prioritized, and delegated. DO NOT call or contact contractors or management staff directly as they are not authorized to make decisions. If you call a contractor or management staff member directly without approval by management, your unit will be charged for the work. No work is to be done unless expressly authorized by management.
NOTE: Always email pictures to the office so that they can judge the severity of the problem.
If there is a leak or any other problem, you must report it IMMEDIATELY. Any delay in reporting these issues may result in additional damage to the residence which you may ultimately be responsible for if you neglect to report the problem.
In EMERGENCY situations only,
1) If the emergency is of DIRE consequences or EXTREME hazard (ie, your life is in danger, there is a fire, or someone is hurt) Dial 911 Immediately.
2) If this is something that can wait until normal business hours (standard repair, accounting question, etc.), please log in to the resident portal and then call by telephone (973) 622-2772. Be sure to identify your full name, your property address, and a detailed description of the problem. Always provide photographs so that your request is routed to the correct team as quickly as possible.
3) If there is an issue that cannot wait (ie, a flood, water overflow, or another emergency matter), call the following numbers in this order: (201) 428-7993 or (201) 463-0355. Before making the call to the emergency hotline, please be sure that this is a true emergency so that you are not charged for non-emergency calls.
Note: This contact information changes throughout the year, so please be sure to check this website before calling these numbers.
Do you know someone who is looking for a place to live? Tell them to fill out this form. Make sure they put your name in the “How did you hear about us?” question and if we place them, you will get a CASH reward!You can also forward their contact info to our leasing office by logging into your resident portal and clicking “contact us”.
One resident paid an entire month’s rent off of referral to friends. Can YOU think of anyone to help?
FOR ANY OTHER QUESTIONS OR CONCERNS REFER TO YOUR LEASE AGREEMENT or Log-In to the Resident Portal.
If you have an emergency or want to clarify a ticket you have placed, call the Property MANAGEMENT OFFICE AT (973) 622-2772.
The information on this page is subject to change without notice. Last update 12/2/13